Privacy Policy

Effective Date: March 30, 2026

Britcan Furnace & Carpet Cleaning ("we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

a) Personal Information

  • Name
  • Phone number
  • Email address
  • Home address (for service appointments)
  • Any information submitted through contact or booking forms

b) Technical Information

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website

c) Service Information

  • Details about your furnace, ducts, or carpets
  • Appointment history
  • Service preferences

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide quotes
  • Schedule and deliver services
  • Send appointment confirmations and updates
  • Improve our website and services
  • Send occasional service-related messages or promotions

3. Consent

By using our website or submitting your information, you consent to the collection and use of your information as outlined in this policy.

You may withdraw your consent at any time by contacting us.

4. How We Protect Your Information

We take reasonable steps to protect your information, including secure hosting and restricted access to personal data. However, no method of transmission over the internet is 100% secure.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with:

  • Service providers (such as booking systems, CRM platforms, and email tools)
  • Legal authorities if required by law

6. Cookies & Tracking

Our website may use cookies and tracking technologies (such as Facebook Pixel or Google Analytics) to improve user experience and measure marketing performance.

You can disable cookies through your browser settings.

7. SMS & Communication Consent

By submitting your contact information, you agree to receive communication from us via phone, email, and SMS for appointment reminders, service updates, and occasional promotional messages.

You can opt out at any time by replying STOP to SMS messages or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Data Retention

We retain personal information only as long as necessary to provide services and meet legal or business obligations.

10. Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

  • Request access to your personal information
  • Request corrections
  • Withdraw consent

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Britcan Furnace & Carpet Cleaning
Phone: 780-440-1211
Website: https://britcanfurnacecleaning.com/

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.